HELP

User Guide

Choose your portal. Every feature is permission-controlled and audit-logged. Support 24/7 via AI Agent, WhatsApp AI 01805020100, or Facebook • Office: Barek Mansion-02, Panthapath • Maps

Student

/student/login

Create lead via Book Free Consultation or WhatsApp 01805020100
Verify OTP, get AE-YYYY000001 Student ID
Complete profile (personal, education, passport, English test)
Shortlist courses via Course Finder
Upload documents (private pool)
Track Application → Offer → Deposit → CAS/I-20 → Visa → Enrolled in Timeline

Partner

/partner/login

Register → AEP-YYYY0000
Refer student → partner_referral
Track Applications & document status
View Commission claims/statements (own only)
Message & support

Employee / Counselor

/employee/login

Activate via email link (ALO-EMP-YYYY0001)
Dashboard: leads, students, tasks, SLA 30/20/10
Lead → Student → Application → Visa pipeline
Upload private docs, internal notes (student never sees)
Attendance/Leave/Payroll (final only)

Admin / Super Admin

/admin/login

Executive dashboard, branch overview
Manage users/roles/permissions (17+57 perms)
Approve university data, marketing, broadcasts
Audit logs, login history, health, cron, backup/restore
Environment status

Quick Tips

Forgot password? Use Forgot password → OTP/email reset → session regenerated, audit logged.
Notifications: In-app + Email + WhatsApp — read/unread, preferences, retry, audit.
Documents: Allowed: pdf,jpg,jpeg,png,doc,docx (20 MB), random filenames, private download controller — no predictable public URLs.
Health: /health public (no secrets) + /api/health/deep (Super Admin) for DB/storage/cron.
Backup: Daily 01:00 via cron — database.sql.gz + application.tar.gz + uploads.tar.gz + manifest + SHA256, outside public_html.

Book Free Consultation Contact Support

Detailed portal guides: Privacy • Communication • Lead Data • Need help? WhatsApp 01805020100