Last updated: 15 Sep 2026 • Effective for https://aloeducation.com • Contact: info@aloeducation.com / 01805020101
We contact you only on channels you consented to: WhatsApp (01805020100 / 8801805020100), SMS, Email (noreply@aloeducation.com), Phone, Website chat, Portal messages. Social (Facebook/Instagram) only if you messaged our official page facebook.com/aloeducation.
Consent is captured at lead creation (LeadForm, WhatsApp webhook, Facebook lead). You can opt-out any time: reply STOP on WhatsApp/SMS, click Unsubscribe in email, or toggle in Student/Partner portal → Notifications. Preferences are stored in CommunicationPreference (whatsappAllowed/smsAllowed/emailAllowed/phoneAllowed/marketingAllowed). Opt-out is honored within 24 hours; transactional messages (CAS/visa/deadline) may still be sent where required by law.
Counselor target 30 minutes → Branch Manager escalation after 30m → CEO after +20m → Urgent +10m. Office hours Asia/Dhaka. After-hours 18:00–10:00: you receive one auto-acknowledgement, inquiry is queued for next working period with original time + SLA metadata preserved, no duplicate replies. See CommunicationSlaRule & sla-engine.ts.
WhatsApp/SMS/Email templates are versioned in CommunicationTemplate and require approval if requiresApproval=true. AI suggestions (AI Interview, SOP, reply drafts) are AI-draft → human-approval → send (AiReplyDraft, CommunicationDraft with riskLevel). Broadcasting needs approval and honors opt-out >100 gate.
Calls may be recorded with consent (see CallLog / PhoneCallLog). Recordings stored in private pool outside public_html with audit FileEvent. B2B partner students: partner sees only own students/applications/messages/commissions (server-side partner_id filter) — isolation tested.
Questions: Contact us • See also Privacy Policy, Lead Data Usage Policy.